Data Recovery Evaluation

The Recovery Process
1. Phone Consultation

Each recovery begins with a simple phone call to DRC. One of our trained, professional recovery specialists will discuss your particular need.

To allow us to give the best possible service, please have on hand the make, model and manufacturer of the drive or media as well as a description describing the problem or failure occurring with your device. We will then give you an evaluation cost and ask for your daytime phone number, fax number and email address.

A RMA or job number will then be issued and shipping instructions given.

2. Evaluation

The evaluation is where one of our recovery specialists carefully inspects your device or media arrive at an accurate diagnosis of the problem. While each evaluation is different depending on the type of damage and device or media being checked, an evaluation usually involves mechanical diagnostics, creating a sector copy, and assessing data integrity.

Upon completion, you will be informed of your data's prognosis and if any parts will be necessary for a successful recovery. Evaluations begin within 12-24 hours of receipt of the device or media.

3. Recovery

Only upon receiving your authorization will we proceed with the process of recovering your data from your device or media.

For mechanical damage, failed or compromised parts are replaced in a clean environment using exact replacement parts to ensure compliance with manufacturer warranty requirements. Specialized software is also employed to create an accurate image of your data. Some examples of parts that fail are read/write heads and assemblies, magnets, motors, and logic boards.

If there is no mechanical damage, or after the mechanical damage has been repaired, the next step is logical recovery. This type of recovery uses high-tech software to extract all possible data from the device or media by either repairing the low-level file system, extracting data from fragments found in the data image or both.

In the case of a malicious virus having caused the damage to the original data, great care will be taken to disinfect your system of the offending virus before restoring the data.

Once data has been extracted, it is then compiled and restored on the original or repaired device or media without voiding or nullifying any existing manufacturer warranty.

Our policy is to offer full disclosure on all that will be done and has been done throughout the recovery process. Recovery time typically ranges from 1-5 days depending on circumstances such as device or media capacity size, amount of data to recover, amount of physical repair required and complexity of file system.

To proceed do one of the following:

Fill out an online data recovery quote form - a representative will get back to you within an hour of submittal.

Call 727-642-5521 ( our toll-free number is at the top of every page) to speak with a representative and receive your quote over the phone. We answer our phones 24 hours a day 7 days a week.

Fill out a data recovery request form and ship us your drive. please follow any instructions on how to package and ship a hard drive.